Jewelry Inc., a leading international player in the high-end jewelry industry, faced a critical challenge with their outdated ERP software. The system was written in a programming language no longer supported by Microsoft, posing a significant risk to their operations.
“We knew for ten years that replacing our ERP software was necessary, but the costs and expected downtime always presented obstacles,” explains the director of Jewelry Inc. “Other vendors advised building an entirely new system, which would mean at least two months of downtime. That wasn’t an option for us.”
Note: Jewelry Inc. is a fictitious name used to maintain our client’s anonymity.
On the recommendation of a security analyst who had examined their systems, Jewelry Inc. came into contact with Codeless. “What immediately stood out was Codeless’s unique approach,” the director recalls. “Unlike other vendors who proposed a completely new application, Codeless came up with a much more efficient solution: Copy To Innovate.”
Codeless’s Copy To Innovate involved modernizing the existing ERP software by recreating it and adapting it to modern technology. This approach allowed Jewelry Inc. to retain all functionalities while eliminating the risk of system crashes.
“The project required time and commitment from our IT team, inventory management, and design team,” says the director. “But it was significantly less disruptive than we had anticipated. In about 12 months, the project was completed without halting our business operations. Everyone could continue their work.”
The modernization brought several crucial improvements. First and foremost, it eliminated the biggest risk factor. Additionally, it led to the renewal of Jewelry Inc.’s basic infrastructure. The software interface became more user-friendly, which in turn improved team efficiency. Lastly, this upgrade prepared the company for future IT investments.
“The new system works excellently and is pleasant to use,” the director notes. “What particularly impressed us was Codeless’s careful guidance. The assigned project manager delivered outstanding results, and the on-site presence of programmers during the launch made a significant difference.”
Six months after the new software’s implementation, the results are very positive. The director explains, “The intensive preparation process and the proven Copy To Innovate approach led to a successful implementation. But even during the development and testing phase of the new software application, we used a convenient tool where bugs, improvements, and other remarks could be reported and addressed directly. This ensured that the entire process ran smoothly and without frustrations.”
When asked about Codeless’s key strengths, the director emphasized the innovative approach to software modernization and the minimal disruption to ongoing activities. He also praised the personalized approach, openness to feedback, and on-site presence during critical phases. The director particularly appreciated Codeless’s flexibility and customer-oriented mentality.
“The project required little extra effort from our team, and Codeless was always ready to process our input. This led to a smooth collaboration where we felt heard,” the director added.
Jewelry Inc. saw the collaboration with Codeless not only as a solution to their IT challenge but as an important step towards the future. “The ERP software now implemented facilitates further growth and reduces risks significantly,” explains the director. “Codeless’s flexibility and customer focus make them a partner we can rely on for future IT challenges!”
When asked if they would recommend Codeless, the director enthusiastically replies, “Absolutely. Codeless is a partner I would strongly recommend to others facing similar IT challenges.”
The director rates their overall experience with Codeless as 8.5 out of 10. “I’m very satisfied with the result and how Codeless has handled the complexity in our industry. They have proven to be a valuable partner, and we look forward to further collaboration in the future.”
