Telecom

Codeless renews customer service application for TELE2

4.6/5

Rating 9 / 10

Telecom

Codeless renews customer service application for TELE2

Telecom

Codeless renews customer service application for TELE2

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“I had never experienced a software company that can stay within time and budget before. I found it hard to believe that Codeless could do this. But it was really a promise that Codeless made and kept. Although I feared for our own occupancy, the impact on my own team was also relatively low.”

Job Schut – Director Consumer Fixed Tele2 Netherlands

Until six months ago, Tele2 had an outdated customer service application that had to last for a few more years, but was already on its last legs. Budget and man-hours had been factored in for a renewal effort, but there was no room for a completely new system. So rebuilding the current system seemed to be the best option. And that’s where Codeless comes in.

The situation

Job: “I wanted to consolidate our current systems on a short term basis; so that our old system could last for 3/4/5 years. So rebuilding was a good option. My consultant came to me with two companies, including one foreign. However, that was not my preference. It is nice to work with a local company such as Codeless. If there are any problems, we can immediately contact them. Moreover, it is extremely important to us that the company we work with speaks the same language and understands the regional issues. We operate in the Dutch market. We connect on the basis of postal code and house number combinations; something typically Dutch. You can use these postal codes to identify houses and that is practically the core of our business. For that reason I really like that someone who works on our system does not have to think about what a zip code is.

Another reason why it is nice to work with a Dutch company: before we renewed our system, we only had one person in-house who knew everything about the system. Now we have invested that knowledge with a local company, an enterprise that we know well and that we like to work with: Codeless”.

The task

Because the new system had to be able to do exactly the same as the old one, Codeless went to work decisively. Job: “Our technical support spent a whole day with Codeless technicians in a room. He showed all the functionalities of the old system to Codeless. Our guy demonstrated it, Codeless recorded it and then the functionalities from the old system were recreated to be exactly the same. Some buttons disappeared because they were of little use, the system got a modern look, and we improved the readability of some texts. It was actually like an old attic that we cleaned up quite a bit.”

The result

Not only people high in the tree are very enthusiastic about the work of Codeless. The change is also noticeable in the IT department and in the call centre. Job: “Our technicians got to know and understand the system again and that makes their work more fun! We also noticed that the people in the call centres themselves are also very happy. We have invested again in their system, which brought a very positive vibe. Because the system has been reconstructed, our employees did not have to learn a whole new system. Moreover, the speed of the system after renewal was perceived as much faster. The new system was more a gift than a task. ”

According to Job Codeless has a strong approach, are communicative, quickly on-site and reliable. “I think Codeless’s approach is very good. They carefully review your system, make a commitment and keep promises.”

“Do you have source code, plus an application that works well on its own, but is difficult to maintain? In such a case, Codeless is the ideal party. "

4.6/5

Rating 9 / 10

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Michael van Schaik

Our strategic key account manager
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